If you became ill, what would happen to your business?
- Do you do to many of those less important tasks, or simply to many tasks?
- Could someone else man the shop for you?
- Would you relax while you were away?
- Do you get put off employing people because of all the extra training?
Most likely, you were told to draft a business plan, and you may have even done so.
A business plan is a static document, as opposed to a living and breathing one that serves as a guide to your business systems and processes.
Developing systems and taking the extra step to document them is vital to a business running smoothly and automatically.
Unfortunately, most businesses are lacking in this area. Business owners get caught up in the daily activities of running the business, and do not take the time to document or blueprint the systems in place.
In his book – Michael Gerber discusses the idea that all businesses need to be “franchised” in that they can run automatically, deliver a consistency to customers, and can be maintained, at least to some extent, without the owner’s hands-on involvement.
I whole hearted agree with this, and will help you prepare and follow a business plan & blueprint.
An Operations Manual makes it easier to run and grow a business.
It provides structure and clarity by helping you examine the big picture and how each part fits into the whole. It is also a handy tool for reminding yourself of your business systems when things get busy and you are overwhelmed.
The manual serves as a central location for vital business information, making it easier for you to find what you need in one go
An Operations Manual helps create consistency for your clients and employees – you do not have to keep reinventing the wheel.
It can be as comprehensive as you want and need it to be. It should serve as a blueprint of your business for you, your employees, assistants and anyone else that is on a need-to-know basis.
The Operations Manual essentially covers everything that goes on behind-the-scenes of your business.